Spots and Odors Getting You Down?

For over 20 years our signature 11-step carpet cleaning system has provided homeowners just like you with the most thorough carpet cleaning available in Chapel Hill and its surrounding areas.

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When It Comes To Your Carpets, What You Can’t See CAN Hurt You!

Besides the more obvious spots and smells, we highly recommend at a minimum annual carpet cleaning for a healthy home.

3 Key Reasons For Professionally Cleaning Your Carpets Every Year

  1.  Your Health… Carpets are wonderful additions to a healthy home.  Acting as a cleanable filter, they trap harmful air pollutants and allergens. However, even the best commercial quality vacuums cannot get it all out. Carpet cleaning flushes these out so you don’t breathe them in!
  2. Your Look… Clean carpets simply make your house look better and more inviting!
  3. Your Investment… Cleaning prolongs the life and beauty of your carpets. Harmful contaminants cause your carpets to ‘ugly-out’ even before they ‘wear-out’! 
Carpet Cleaning by Town & Country Cleaning

Town & Country Cleaning detailing a staircase for a Chapel Hill Client


Did you know?  IICRC Carpet Cleaning Professional CertificationAs of 2007, many carpet mills now require carpet cleaning services be provided by a professional who is certified by an organization called the IICRC in order to maintain the warranties on their new carpet sales and installations.

Town & Country Cleaning is IICRC certified!


The Town & Country Carpet Cleaning Process

The first step in carpet maintenance is careful and frequent vacuuming to prevent the build-up of abrasive soil which will damage your carpet fibers. However, even with careful vacuuming, using the best equipment, you will need to have your carpets deep-cleaned. We are here to HELP.

Although we are familiar with several carpet cleaning systems, the process we find gets the best result is Hot Water Extraction. This is also recommended by most mills.

Our Signature 11-step Carpet Cleaning System

  1. Pre-inspection of your carpet
  2. Vacuuming (approximately 75% of carpet soil is dry, particulate matter)
  3. Pre-spotting for traffic and spots & spills
  4. Applying a cleaning agent
  5. Lightly agitating it in for good coverage, penetration, and soil emulsification
  6. Extracting with hot water using a rinse agent to return the carpet to a neutral pH
  7. Re-checking and treating any remaining spots
  8. Applying carpet protector (optional-additional fee)
  9. Tabbing furniture legs to prevent staining, as necessary
  10. Grooming the carpet as necessary (e.g. for plush, not low-pile or Berber)
  11. Using professional air movers to help speed the drying process

While all this represents a lot more work and care than the ordinary carpet cleaner who simply runs a wand over your carpet, we feel that this process is best to protect your carpets, your health and to give the best possible result. If chemical sensitivity is an issue for you or a family member, ask about our Hypo Allergenic Carpet Cleaning Option.

Frequently Asked Questions About Carpet Cleaning

  • Q: How often should I clean my carpets?
    A: It all depends on the traffic and use of your carpets in your particular home and its floor plan. A house with four children, two dogs and a cat may well need to be cleaned every 6 months or even more frequently. The average use recommendation is every 12 to 18 months. Most carpet mills now require cleaning at least every 2 years by an IICRC-certified firm using hot water extraction to maintain warranties. Other methods may be useful at intervals during that 2-year period. We can help with all types of carpet cleaning, tailoring our services to your need and frequency patterns.
  • Q: Will all the spots come out of my carpet?
    A: Most spots will come out with our normal 10-step cleaning process. Stains, however are a different matter. In the case of a stain the fiber has either had color added to it (e.g. red food coloring or “dyeing”) or color taken out of it (i.e. “bleaching”).
  • Q: What about those black lines along my baseboards?
    A: Those black lines or filter lines are caused by the carpets filtering action as air passes over the carpet on its path to under the baseboards or under doorways. Frequent vacuuming along the edges will help prevent filter lines from forming quite so quickly. Once formed, special cleaning agents and attention can significantly lessen them, although in the worst cases these lines can be permanent. The price for special filter-line treatment typically is not included in regular pricing, but is available upon request.
  • Q: My traffic patterns look better right after cleaning, but seem to become dingy again almost at once. Why?
    A: When the carpet fibers are new, they are smooth and reflect light evenly. As gritty soil builds up in the carpet (or just abrades the carpet from the grit on peoples’ shoes), it scratches those fibers so that light no longer reflects evenly. Sometimes when the fibers are wet from the cleaning process the water will help “fill in” those scratches, returning the appearance closer to its original reflectivity. Of course, when the carpet dries the scratches become visible and the carpet reverts to its dull (but clean) condition.
  • Q: Is carpet protector worthwhile?
    A: Yes. The mills put a heavy layer of protector on during manufacturing, but with use it begins to wear off. Applying protector after cleaning helps restore the carpets original protective layer and makes spots and spills easier for you to pick up. A good analogy is protecting your car’s outer “skin” with wax.
  • Q: How long will my carpets take to dry?
    A: Although weather conditions can cause times to vary, carpet is often dry to the touch after only 2-3 hours. As a precaution, furniture or any other items that could stain should be tabbed in place or you should delay their placement on the carpet until the following day.

Have a question about carpet cleaning that we did not answer here… or just want help getting started?  Call us at (919) 967-7592 today!