Frequently Asked Questions

Have a cleaning-related question? We have the answer. Check out these FAQs and give us a call today for more information!

How much does it cost to get my house cleaned?

Pricing will vary depending on the size of your home and whether or not you would like a deep clean or a routine maintenance cleaning. Other factors like whether or not you have pets also factor into the price. In general, our Standard Recurring Clean and one time services are priced by square footage. Our Core Clean is priced by room. 

Do I need to provide the cleaning supplies?

No, our house cleaning service brings all the supplies we need to complete the job and ensure that all your surfaces are cleaned to the specifications of the material. According to OneDesk, the average person cleans their home seven times per month. If you need assistance in this department due to your busy lifestyle, we’re here to help!

Are you bonded and insured?

Yes, we are! If you would like to see the proper documentation for our house cleaning service we would be happy to provide it.

Do I get the same cleaner every time?

We do everything possible to ensure you get the same cleaner every time. In case of illness or time off, we will send another team member or reschedule for when your cleaner is available. Give our house cleaning service a call today to schedule your first clean!

Do I need to straighten up before a cleaning?

We ask that the areas we are cleaning be decluttered so that we can provide the best service possible in a timely manner. When you need reliable house cleaning, contact Town & Country Cleaning Services!

Do I need to be home for my service?

No, you do not need to be in the home when the house cleaning takes place. Over half of our clients have either given us a key, or given an access code for their home.

What if I am not satisfied with my cleaning?

We always want you to have the best experience possible. However, we are also people, and we do make mistakes. If we make a mistake, we always aim to correct it. If a problem is reported within 24 hours of the clean, we can send a technician back to correct the issue. We guarantee your satisfaction, and we aim to deliver each time.  The key here is communication. We cannot address an issue that we are unaware of.